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Refund Policy

Last updated: October 20, 2026 · Takes effect when paid plans launch

1. The short version

• Failed generation → automatic re-credit. If our video model fails to produce your video, the credit is returned to your account automatically. You never pay for a video you didn't get.
• Unused credits → refundable. Credits you haven't used can be refunded within 14 days of purchase.
• Used credits → non-refundable. Once a video has been successfully generated, that credit can't be refunded — but if you're unhappy with the result, contact support and we'll make it right where we can.

2. How to request a refund

Email us at venilanet@gmail.com with:

1. Your order number (from your purchase confirmation email) or the email you paid with.
2. A sentence about what happened.
3. We'll review and reply within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days.

3. What we need from you

Your order number is the fastest way for us to find your purchase — it's in your confirmation email and on every receipt. Without it, please provide the exact email address used at checkout and the approximate purchase date.

4. Chargebacks

If you file a chargeback instead of contacting us first, your account's remaining credits will be frozen while the dispute is resolved, per our Terms of Service. Talking to us first is faster for everyone.

5. Changes

We may update this policy; the version in force at the time of your purchase applies to that purchase.