Support
We read every email and reply within 2 business days.
Email us
Failed video, order question, or refund — include your order number (format AFR-YYYYMMDD-XXXX) if you have one.
If your video failed to generate
- Check your credit first — failed generations are re-credited automatically within minutes. If the credit is back, just try again.
- Try once more with a clearer front-facing photo; most failures come from heavy filters or obscured faces.
- Still stuck? Email us with the approximate time it happened and your order number so we can look it up.
Refund requests
Read our Refund Policy first, then email us with your order number. We reply within 2 business days; approved refunds go back to the original payment method within 5–10 business days.
Finding your order number
Your order number is in your purchase confirmation email and on every receipt. It's the fastest way for us to locate your payment.